Refund Policy

Critiqa's free plan carries no charge, so no refund applies. You can use it, upgrade, or simply stop — no action needed.

If you are on a monthly plan and are not satisfied, you may request a full refund within 7 calendar days of your most recent payment. Refund requests outside this window will not be processed.

To qualify, you must not have used more than 5 paid analyses during that billing cycle. Heavy usage indicates the Service delivered value, which makes a refund no longer appropriate.

Annual plans come with a 14-calendar-day full refund window from the date of payment. After 14 days, annual subscriptions are non-refundable.

If you cancel an annual plan after the refund window, your access continues until the end of the billing year and the remaining balance is not refunded. We do not issue pro-rata credits for unused months.

Custom agency and white-label engagements are covered by the individual agreement signed at purchase. Refund terms are specified in that contract. If your agreement does not address refunds, please contact us directly.

We will always try to do right by you. If you experienced a technical failure on our side that prevented you from using the Service (e.g., extended downtime or a critical bug), we may issue a credit or partial refund at our discretion, regardless of the standard windows above.

We are not liable for any indirect losses (e.g., ad campaign losses) resulting from delays, errors, or unavailability of the Service.

Submit a refund request through our contact form, including:

• Your registered email address
• The date of the charge
• A brief reason for the request

We aim to respond within 2 business days. Approved refunds are processed via Stripe and typically appear on your statement within 5–10 business days depending on your card issuer.

We may update this Refund Policy at any time. The date at the top of this page reflects the most recent revision. Continued use of the Service after a change constitutes acceptance of the updated policy.